Alternatively, you place the file on your Web/FTP server for us
What are typical turnaround times? The typical turnaround
time for Expedited service is about 3-12 hours depending on the
amount of work involved for the recovery. The typical time for
Regular services is 24-48 hours.
Is the data transfer secure? All data transfer to and from
us is via Secure FTP servers and is 100% secure.
How long are files kept of your server? We keep files for
1 week after recovery is completed after which all files belonging
to the request are deleted. This is to ensure that you have plenty
of time to download the recovered/converted files.
What is the guarantee? We guarantee that you will be able
to open your corrupted file in the version of Quickbooks you used to
access the file before the corruption occurred. You will not need to
upgrade your version of Quickbooks to the latest version to use the
data file. We do not charge you if we cannot repair your data file.